JET Employee Benefits uses SMS messaging for one-time, conversational purposes during active member support interactions. We do not use SMS for mass advertising campaigns or recurring sales messages to our customers’ employees.

How JET Uses SMS for 1:1 Conversations

SMS messages are infrequently sent during a live conversation that was scheduled by the member or employee. These messages are intended to help a member complete or better understand a specific task being discussed at that time.

Examples may include sending:

• a link to an enrollment platform

• a link to a carrier’s provider search tool

• a benefits-related resource requested during the call

• other information directly related to the active conversation

How Consent Is Collected

JET obtains verbal consent before sending a text message when the member has not previously requested one. During the call, our representative confirms that the phone number can receive text messages and asks permission before sending the requested information.

Nature of the Messages

Messages sent by JET are transactional and conversational in nature. They are specific to the member’s active support interaction and are not part of a recurring subscription or marketing campaign.

Message frequency varies based on the member’s request and the conversation taking place. In most cases, these are one-time or very limited follow-up messages connected to a specific call or support need.

Example conversation 1:

Customer’s Employee: “How do I know what doctors are in the network?”
JET: “Does this number accept text messages?”
Customer’s Employee: “Yes.”
JET: “If it is alright with you, I can text you a link to the carrier’s search tool so you can look for in-network providers.”
Customer’s Employee: “Yes, please.”

A text message is sent only after the member gives clear verbal permission or specifically requests that information be sent by text.

Example conversation 2:

Customer’s Employee: “What is the website I enroll in?”
JET: “I can spell it out for you, or if it is alright with you, I can send the link in a text.”
Customer’s Employee: “Please send via text.”

A text message is sent only after the member gives clear verbal permission or specifically requests that information be sent by text.

Member Choice and Control

Members are not required to consent to SMS messaging as a condition of receiving services. If a member does not want to receive a text, JET will use another method of communication when possible.

Members may decline SMS during the call. Standard message and data rates may apply depending on the member’s mobile carrier and plan.

Privacy and Data Use

Phone numbers used for SMS communications are used only to support the specific member interaction. JET Employee Benefits does not use these phone numbers for mass marketing campaigns to our customers’ employees.

SMS consent is not shared with or sold to third parties for marketing purposes.

Related Policies

For more information, please review our Privacy Policy and Terms of Use.

Questions

If you have questions about how JET Employee Benefits uses SMS during member support interactions, please contact us at compliance@jeteb.com.